Privacy Policy

Effective Date: 1st January 2025  |  Last Updated: 25th March 2025

1. Information We Collect

When you interact with gemorastyle, we may collect the following categories of personal information:

• Identity Data: Full name, username, or similar identifiers.
• Contact Data: Email address, phone number, and postal address.
• Transaction Data: Details about purchases, payments, and order history.
• Technical Data: IP address, browser type, device identifiers, and cookies.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your preferences for receiving marketing communications from gemorastyle.
• Communication Consent: Records of your consent to receive WhatsApp, SMS, or email communications.

2. How We Collect Your Information

gemorastyle collects data through the following means:

• When you create an account or place an order on our website.
• When you fill out a contact or enquiry form, including our WhatsApp opt-in form.
• When you subscribe to our newsletter or promotional communications.
• Through cookies and similar tracking technologies on our website.
• When you interact with us on social media platforms.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders and manage your account.
• To communicate with you about your purchases, returns, and support queries.
• To send you marketing communications via email, SMS, or WhatsApp — only where you have given explicit consent.
• To improve our website, products, and customer experience.
• To comply with legal and regulatory obligations.
• To detect and prevent fraud and ensure the security of our platform.

4. WhatsApp & Marketing Communications

By checking the marketing consent checkbox on our contact forms, you agree to receive promotional and marketing messages from gemorastyle via WhatsApp. This consent is:

• Entirely voluntary and not required to complete a purchase.
• Recorded and stored with a timestamp of your consent.
• Revocable at any time by contacting us at support@gemorastyle.shop or by replying STOP to any WhatsApp message.

5. Cookies and Tracking Technologies

gemorastyle uses cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings at any time.

6. Data Sharing & Third Parties

gemorastyle does not sell your personal data to third parties. We may share your information with:

• Delivery and logistics partners to fulfil your orders.
• Payment processors (e.g., Razorpay, Stripe) for secure transaction processing.
• Marketing and analytics tools to improve our services.
• Legal authorities if required by law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order data is typically retained for 7 years for tax and accounting compliance.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (right to be forgotten).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

9. Data Security

gemorastyle implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. All transactions are encrypted using SSL technology.

10. Contact Us

For any privacy-related queries or to exercise your rights, please contact us at:

• Email: privacy@gemorastyle.shop
• Address: gemorastyle HQ, Fashion District, Mumbai – 400001, Maharashtra, India